Privacy policy

Privacy Policy

Last Updated: November 11, 2025

Home Appliance Solutions, LLC dba Rangaire (“Rangaire,” “we,” “us,” or “our”) operates the Rangaire online store and website at rangaire.com, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is de-identified or aggregated so it can no longer be used to identify a specific individual. Depending on how you interact with the Services and applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details (e.g., name, billing/shipping address, email address, phone number).
  • Financial information (e.g., payment card details processed by our payment processors), limited to what is necessary to complete a transaction.
  • Account information (e.g., username, password, preferences, and settings).
  • Transaction information (e.g., items viewed, placed in cart, wishlisted, purchased, returned, exchanged, or canceled; order history).
  • Communications you send to us (e.g., customer support inquiries, reviews).
  • Device information (e.g., device type, browser type, IP address, unique identifiers).
  • Usage information (e.g., how you interact with or navigate the Services, access times, referring pages).

Personal Information Sources

  • Directly from you (e.g., when you create an account, make a purchase, or contact us).
  • Automatically through cookies and similar technologies when you use the Services.
  • Service providers acting on our behalf (e.g., hosting, analytics, payment, fulfillment).
  • Partners or other third parties, where permitted by law.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services (e.g., fulfill orders, process payments, manage accounts, remember preferences, recommend products, manage returns/exchanges, enable reviews).
  • Marketing and advertising (e.g., send promotional email/SMS/postal mail; serve ads on our site or others based on activity and preferences, subject to your choices).
  • Security and fraud prevention (e.g., authenticate accounts, detect and prevent fraud or malicious activity, protect public safety, secure our Services).
  • Communications (e.g., customer support and service announcements).
  • Legal compliance (e.g., comply with law, respond to lawful requests, enforce terms and policies).

How We Disclose Personal Information

We may disclose personal information under the following circumstances, subject to this Privacy Policy:

  • With Shopify and service providers that perform services on our behalf (e.g., IT, hosting, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertising (including personalized ads), in accordance with their own privacy notices and your choices.
  • At your direction or with your consent (e.g., shipping carriers; social media widgets; login integrations).
  • With our affiliates or within our corporate group.
  • For a business transaction (e.g., merger, acquisition) or as required by law (e.g., subpoenas, lawful requests), or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its platform. Information you submit via the Services may be transmitted to and shared with Shopify and third parties (which may be located outside your country) to operate and improve the Services. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In those circumstances, Shopify is responsible for processing and for responding to rights requests related to that processing.

To learn more about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights directly through Shopify’s portal: Shopify Privacy Portal.

The Services may link to third-party websites or online platforms. We are not responsible for the privacy or security practices of such sites. Information you provide in public or semi-public venues (including social platforms) may be viewable by others. Our inclusion of links does not imply endorsement, except as disclosed on the Services.

Children’s Data

The Services are not intended for children under the age of majority where you reside, and we do not knowingly collect personal information from children. If you are a parent/guardian and believe we have collected information from a minor, please contact us (see Contact) and we will take appropriate steps to delete the information. As of the effective date of this Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16.

Security and Retention

We use commercially reasonable safeguards to protect personal information; however, no method of transmission or storage is completely secure. Do not use unsecure channels to transmit sensitive information. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements, after which we delete or de-identify the information.

Your Rights and Choices

Depending on your location, you may have the following rights (subject to legal limits):

  • Right to Access/Know the personal information we hold about you.
  • Right to Delete personal information we maintain about you.
  • Right to Correct inaccurate personal information.
  • Right to Portability in certain circumstances.
  • Right to Opt-Out of “Sale” or “Sharing” / Targeted Advertising, where applicable.

You may exercise these rights where indicated on the Services or by contacting us (see Contact). If you visit our site with the Global Privacy Control (GPC) signal enabled, we will treat it as an opt-out request for the device and browser you use (and apply it to your Shopify account if we can associate it). Aside from GPC, we do not respond to other Do Not Track signals.

We may need to verify your identity to process requests. You may designate an authorized agent to submit requests on your behalf; we may require proof of authorization and direct verification. We will not discriminate against you for exercising your rights.

Managing Communication Preferences: You may opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional messages (e.g., order or account notices). For SMS, see Messaging Terms and Conditions.

International Transfers

Your information may be transferred, stored, or processed outside your country. Where required, we rely on recognized transfer mechanisms (e.g., EU Standard Contractual Clauses and UK equivalents) unless the destination country has been deemed adequate.

Messaging Terms and Conditions (SMS)

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Rangaire, from 877-793-2331, regarding account notifications, customer care, delivery updates, and marketing messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You may also contact us at 877-793-2331 or info@rangaire.com. Mobile opt-in information is never shared with third parties.

Data Sharing (SMS-Specific)

  • Customer data is not shared with third parties for promotional or marketing purposes.
  • Mobile opt-in and consent data are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on this page, update the “Last Updated” date, and provide notice as required by law.

Complaints

If you have complaints about how we process your personal information, please contact us (see below). Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

Contact

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Email: info@rangaire.com
Phone: 877-793-2331
Mailing Address: Home Appliance Solutions, LLC dba Rangaire,
2030 Main Street, Suite 1300, Irvine, CA 92614, USA