Arrived damaged? Let's make it right.
Tell us what happened, add your photos, and our US-based team files the freight claim for you.
Three steps, and we handle the carrier.
Send photos within 48 hours
Photos of the damage, the carton, and the whole appliance, plus your model and serial number. The serial is on the rating label inside the oven door frame or storage drawer, under a cooktop, or inside the hood body.
We open your claim
Our team reviews it within one business day and files the freight claim with the carrier. You never deal with the carrier yourself.
We make it right
Depending on the damage, we send replacement parts, arrange a repair, or replace the appliance. Keep the carton until we tell you it is safe to toss.
Submit a shipping damage report
Please complete this form to file a shipping damage claim directly with Rangaire.
Not damage, but something else is wrong?
For a product that is not working the way you expect, open a service request instead, or reach our US-based team any way that is easiest for you.
